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Refund and Returns Policy

Return and Refund Policy

Thank you for shopping at MyVirtualPetStore.com. We strive to provide you with the best shopping experience and ensure your satisfaction with every purchase. If, for any reason, you are not entirely happy with your purchase, we’re here to help.

Return Policy:

Eligibility:

We accept returns within 14 days from the date of delivery. The item must be in its original condition, unused, and in the same packaging as you received it.
Return Process:

To initiate a return, please contact our customer support team via email at hi@myvirtualpetstore.com or by phone at +447476 453550. Provide us with your order details and the reason for the return.
Our team will guide you through the return process, including providing you with a return address.

Return Shipping:

The customer is responsible for the return shipping costs, unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service to ensure the safe return of the item.

Refund:

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the return is approved, we will initiate a refund to your original payment method.
Please allow a reasonable processing time for the refund to be reflected in your account, depending on your payment provider.

Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons, such as pet food, grooming products, and personalized items, unless they are defective or incorrect.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process mentioned above and place a new order for the desired item.
Contact Information:

If you have any further questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact us:

Address: 2 Frederick Street, Kings Cross, London, London, United Kingdom
Email: hi@myvirtualpetstore.com
Phone: +447476 453550

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