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Shipping policy

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At MyVirtualPetStore, we strive to provide reliable and efficient shipping services to our customers in England. Please review our shipping policy specifically designed for orders shipped within united kingdom

Shipping Fees: Please note that shipping fees are non-refundable for any returns. In the event that you choose to return an item, the original shipping charges will not be reimbursed.

Incorrect or Damaged Items: If you receive an incorrect or damaged item, kindly contact us immediately. We will arrange for a replacement or refund and provide you with a shipping label to return the faulty or incorrect item. To be eligible for a replacement or refund, please notify us within 3 days of receiving the item and return it within 3 days as well.

To report an incorrect or damaged item, or if you have any questions or require assistance, please email us at hi@myvirtualpetstore.com.

DOMESTIC SHIPPING RATES AND ESTIMATES

 Shipping NameConditionHandling TimeTransit TimeShipping Cost
Free Shipping300 GBP and Up1-2 Business Days2-4 Business DaysFree
Standard ShippingBelow 100 GBP1-2 Business Days2-4 Business DaysFrom 8 GBP

INTERNATIONAL SHIPPING

At this time, we do not offer International Shipping.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hi@myvirtualpetstore.com with your name and order number, and we will look into it for you.

NICO & TOTO TRADING PTY LTD (MyVirtualPetStore)

2 Frederick Street, Kings Cross, London, United Kingdom

Mail: hi@myvirtualpetstore.com

Phone: +447476 453550

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